Xylem WQ pH SENSORS User Manual download pdf (Page 17)

Global Water

800-876-1172 • globalw.com

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X. Trouble Shooting

Issue: Sensor reading incorrectly

a. Verify power source is supplying correct voltage.

b. Clean the sensor following the maintenance instructions.

c. Check the sensor’s calibration.

Other issues

d. Call Global Water for tech support: 800-876-1172 or 916-638-3429

(many problems can be solved over the phone). Fax: 916-638-3270 or

When calling for tech support, please have the following information

ready;

1. Model #.

2. Unit serial number.

3. P.O.# the equipment was purchased on.

4. Our sales number or the invoice number.

5. Repair instructions and/or specific problems relating to the

product.

Be prepared to describe the problem you are experiencing including

specific details of the application, installation, and any additional

pertinent information.

e. In the event that the equipment needs to be returned to the factory for

any reason, please call to obtain an RMA# (Return Material

Authorization). Do not return items without an RMA# displayed on the

outside of the package.

Clean and decontaminate the sensor if necessary.

Include a written statement describing the problems.

Send the package with shipping prepaid to our factory address. Insure

your shipment, Global Water’s warranty does not cover damage

incurred during transit.

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Xylem WQ pH SENSORS User Manual Page 17